1. Introduction
NovelForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered novel writing service.
2. Information We Collect
Account Information
- Email address (for account creation and communication)
- Password (stored securely using industry-standard encryption)
- Subscription and payment information (processed by Stripe)
Content You Create
- Project titles, outlines, and story metadata
- Character descriptions and story settings
- Generated chapters and drafts
- Notes, feedback, and content preferences
Usage Information
- Word count and generation statistics
- Feature usage and preferences
- Session data and writing analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process AI content generation requests
- Manage your subscription and process payments
- Enforce usage limits based on your subscription tier
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Analyze usage patterns to improve the Service
4. AI Processing
When you use our AI generation features:
- Your prompts and story context are sent to our AI providers (OpenAI) for processing
- AI providers process your content according to their privacy policies
- Generated content is returned to you and stored in your account
- We do not use your creative content to train AI models
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is transmitted using SSL/TLS encryption
- Passwords are hashed using secure algorithms
- Database access is restricted and monitored
- Regular security audits and updates are performed
Your data is stored on secure servers provided by Supabase and Replit, both of which maintain industry-standard security certifications.
6. Third-Party Services
We use the following third-party services:
- Supabase: Authentication and database services
- Stripe: Payment processing and subscription management
- OpenAI: AI content generation
Each service has its own privacy policy governing their handling of your data.
7. Data Retention
We retain your account and content data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as payment records).
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Export your content (via our export features)
- Request deletion of your account and data
- Opt out of marketing communications
To exercise these rights, contact us at support@novelforge.studio
9. Children's Privacy
NovelForge is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.